Refund policy

Return Window & Eligibility

We want you to be completely delighted with your purchase. Eligible items may be returned within 30 days of delivery. Items must be unused, unassembled, and in their original packaging with all tags attached. Custom, personalized, clearance, and holiday items are final sale.

Zero Restocking Fees & Logistics

  • Zero Restocking Fees: We believe in complete transparency and peace of mind. Approved returns incur no restocking or handling fees of any kind.

  • Clients are responsible for return shipping costs unless the return is due to our error. We do not offer direct exchanges at this time.

Initiating Your Return

  1. Contact client support to receive a required Return Merchandise Authorization (RMA). Returns sent without an RMA cannot be accepted.

  2. Once approved, ship your item back within 7 business days.

  3. Please allow up to 15 days from delivery at our facility for inspection and refund processing.

Damages & Order Issues

  • Damaged Deliveries: Please inspect your order upon arrival and report any damage within 48 hours, including photos or video.

  • Missing Packages: For shipments marked "Delivered" but not received, please notify us within 7 days with a police report and photo ID to file a claim.

  • Address Accuracy: Packages returned due to incorrect checkout details or non-claim are non-refundable.